Asplundh's MV One Call System comprehensive architecture operates on Novell's Netware, Microsoft’s 2003 server, and Red Hat's Linux server. The MV One Call System is designed to reduce the time and effort associated with the call center ticket process, along with our GIS mapping engine. The system also includes features such as call overflow, "After Hour" service and a state-of-the-art disaster recovery system connected through Asplundh One Call's Virtual Private Network (VPN). Our A24 and disaster recovery center is located in Louisville, Kentucky. The center is operated and managed to archive data via customer replicating systems, process emergency after hour calls, call overflow and perform unique additional tasks requested by clients.
Other unique characteristics of the MV One Call System allows users of the one call system the flexibility to process with validation, locate and renewal requests via the internet in real time. Additionally, “Emergency” status locate requests may be processed 24 x 7 or may be modified as the client deems fit. Equally as impressive, member utilities have internet access to special features such as, Positive Response, and Web Utility Coverage. Web utility coverage enables member utility companies to review and update their service area on-line without intervention of the Center. All of these applications are password protected to ensure security and privacy. Lastly, Asplundh also provides a subscription web based RSS Feed that allows Users to capture and query locate requests by ticket number, by excavator, by Town and date range. Other configurations to the RSS Feed can be tailored at the User’s request. All facets of Asplundh One Call’s software are managed and supported by its own in-house IT
department.
