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Asplundh's
MV One Call System comprehensive architecture operates on Novell's
Netware, Microsoft's 2003 server, and Red Hat‘s Linux server. The MV One
Call System is designed to reduce the time and effort associated with the
call center ticket process, along with our new GIS mapping engine. The
system also includes features such as call overflow, "After Hour"
service and a
state-of-the-art disaster recovery system connected through Asplundh One
Call’s Virtual Private Network (VPN).
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unique characteristics of the MV One Call System allows users of the one
call system the flexibility to process with validation, locate and renewal
requests via the internet in real time. Additionally,
"Emergency" status locate requests may be processed 24 x 7 or
may be modified as the client deems fit. Equally as impressive, member
utilities have internet access to special features such as, Positive
Response, and Web Utility Coverage. Web Utility Coverage enables member
utility companies to review and update their service areas on-line without
intervention of the Center. All of these applications are password
protected to ensure security and privacy.
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Each member utility
company's goal is to reduce or eliminate the number of unwanted
notification that it receives. Asplundh One Call makes this endeavor a
reality. How? In one of two ways. First, Asplundh can create a plotted map
of a utility company's underground service territory. The utility simply draws the boundaries
or produces a linear segment of their service area. The
resulting "polygon" or "line segment" is then
submitted to our in-house GIS Mapping Coordinator for digitization and
then installs it as a
database "layer" in the call center's computer. |
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Conversely,
larger utility companies who already have their underground utility
coverage area in a recognized digitized format can submit it to us for
translation. This data is then validated and uploaded to our mapping
server in a timely fashion. When processing a locate
request, call center staff access a digital base map to identify the
excavation site. The
Customer Service Representative automatically identifies and creates
a “locate” polygon (if warranted) by using a mouse to draw and
measure a unique polygon or line segment on the base map around or
at the site. An immediate comparison between the notification
database and the excavation polygon is generated. The completed
ticket is then dispatched electronically to only the affected member
companies. |
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An alternative method to update or augment underground utility
registration with the Center, is done through Google Earth. Google
Earth is a unique method for member utility mapping specialists to
review and manipulate their registration, whether it be polygons,
line segments etc. quickly and efficiently. All changes to the
registration are reviewed by Asplundh's GIS Coordinator prior to its
publication.
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